退款政策

Thank you for shopping with Home Select MY. Please review the following return and refund terms before making a purchase.

30-Day Return Policy

You may request a return within 30 calendar days after your order has been delivered.

To be eligible for a return, the item must be:

  • Unused, unworn, unwashed, and unaltered
  • In the same condition in which it was received
  • In its original packaging
  • Returned with all tags, accessories, manuals, parts, and components
  • Accompanied by proof of purchase, such as your order number or receipt

Items that show signs of use, installation, wear, dirt, scratches, damage, or missing parts may not be eligible for a full refund.

How to Request a Return

To request a return, email us at homeselectmy@gmail.com and provide:

  • Your full name
  • Your order number
  • The item you wish to return
  • The reason for the return
  • Clear photos or videos, when applicable

Please wait for our approval and return instructions before sending the item.

Do not return the package to the sender’s address shown on the original parcel. The approved return address may be different.

Items returned without prior authorization may not be accepted.

After your return is approved, the item must be shipped within 7 calendar days. We strongly recommend using a trackable shipping service and keeping your shipping receipt.

Return Shipping Costs

For change-of-mind returns, unwanted items, or products incorrectly selected by the customer, the customer is responsible for all return shipping costs.

Return shipping costs are non-refundable.

Any shipping fee paid during checkout is also non-refundable, unless the return is caused by a damaged, defective, or incorrect item, or otherwise required by applicable law.

Home Select MY is not responsible for returned packages that are lost, delayed, or damaged during return shipping.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it is delivered.

If you receive an item that is damaged, defective, or different from what you ordered, please contact us at homeselectmy@gmail.com within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos or videos of the product
  • Photos of the original packaging and shipping label

After reviewing the issue, we may provide a replacement, refund, partial refund, or another appropriate solution.

If we require the item to be returned because it arrived damaged, defective, or incorrect, Home Select MY will cover the reasonable return shipping cost or provide alternative return instructions.

Non-Returnable Items

The following items cannot be returned:

  • Items that have been used, worn, washed, altered, or damaged after delivery
  • Items with dirt, stains, scratches, court wear, or other signs of use
  • Items missing their original packaging, tags, accessories, manuals, parts, or components
  • Opened or used grip tape, adhesive products, or other consumable products
  • Items returned without prior approval
  • Items that cannot be returned due to hygiene or safety reasons after opening, where applicable

Please contact us before returning an item if you are unsure whether it is eligible.

Refunds

Once we receive and inspect your return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days.

Your bank, credit card provider, PayPal, or payment processor may require additional processing time before the refund appears in your account.

We reserve the right to reject a return or issue a partial refund if the returned item is used, damaged, incomplete, or not returned in its original condition for reasons not caused by Home Select MY.

If more than 15 business days have passed since your refund was approved, please contact us at homeselectmy@gmail.com.

Exchanges

We do not offer direct exchanges.

To purchase a different item, model, color, or size, please return the eligible original item and place a new order.

Order Cancellations

Please contact us as soon as possible if you need to cancel or change an order.

We cannot guarantee that an order can be canceled or changed after processing or fulfillment has started.

Orders that have already been shipped cannot be canceled and must follow the return process stated in this policy.

Contact Us

For questions regarding returns or refunds, contact us at:

Email: homeselectmy@gmail.com
Store: Home Select MY

Nothing in this policy limits any consumer rights that cannot legally be excluded under applicable law.