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Thank you for shopping with Home Select MY. This Shipping Policy explains how orders are processed, shipped, tracked, and handled in the event of delays or delivery issues.
Order Processing
Orders are normally processed within 2–5 business days after payment has been successfully confirmed. Business days are Monday through Friday, excluding public holidays.
Processing may take longer during:
- High-volume shopping periods
- Product launches
- Inventory shortages
- Payment or address verification
- Events outside our reasonable control
If we are unable to ship your order within the stated processing timeframe, we will contact you using the information provided at checkout. You may be offered a revised shipping date or the option to cancel the unshipped order for a refund.
Estimated U.S. Delivery
After dispatch, delivery to the United States normally takes approximately 5–11 business days.
The total estimated delivery time is 7–16 business days from the date the order is placed. Tracking is included and will be sent to the email address provided at checkout once the order has shipped.
Delivery times are estimates and may be affected by weekends, public holidays, carrier delays, customs processing, incorrect delivery information, severe weather, or circumstances outside our reasonable control.
Estimated Delivery Time
Estimated delivery times are displayed on the product page, cart, checkout page, or order confirmation where applicable.
Unless otherwise stated, estimated delivery time begins after the order has been processed and shipped.
Delivery dates are estimates and are not guaranteed. Actual delivery may be affected by:
- Destination country or region
- Customs processing
- Carrier delays
- Severe weather
- Public holidays
- Transportation disruptions
- Remote delivery locations
- Incorrect or incomplete delivery information
- Events beyond our reasonable control
A delay that is outside our reasonable control does not automatically qualify an order for compensation. However, we will review substantially delayed, lost, or undelivered orders and provide an appropriate solution in accordance with this policy, our Refund and Return Policy, and applicable law.
Shipping Rates
Available shipping methods, charges, and estimated delivery times are shown at checkout before payment is completed.
Any free-shipping offer applies only to eligible orders and destinations shown at checkout.
Shipping fees already paid are generally non-refundable after an order has shipped, except where required by applicable law or where the delivery issue was caused by our error.
Tracking Information
When tracking is available, tracking details will be sent to the email address provided at checkout.
Please allow up to 3 business days after shipment confirmation for the carrier’s tracking system to update.
A lack of immediate tracking updates does not necessarily mean that the parcel has not been shipped. International parcels may have limited tracking activity while:
- Moving between countries
- Awaiting customs clearance
- Transferring between logistics providers
- Awaiting scanning by the local delivery carrier
Customers are responsible for monitoring tracking information and ensuring that someone is available to receive the package when required.
Third-Party Fulfillment and Split Shipments
We may use third-party suppliers, warehouses, logistics companies, and fulfillment partners to process and ship orders.
Products may be shipped from different locations, including locations outside the customer’s country.
An order containing multiple products may arrive in separate packages and on different dates. Separate tracking numbers may be issued for each package.
Receiving part of an order does not mean that the remaining items have been canceled or lost.
Customs, Duties, and Import Taxes
For orders shipped to the United States, applicable customs duties and import taxes are included in the total price shown at checkout. Customers should not be required to pay additional duties or import taxes upon delivery.
If a carrier or customs authority requests an unexpected customs, duty, or import tax payment, please contact Home Select MY at homeselectmy@gmail.com before making any payment. We will review the charge and provide an appropriate solution where the charge should have been included in your order total.
Charges resulting from an incorrect or incomplete delivery address, refusal or failure to collect a parcel, customer-requested address changes, or optional carrier services are not considered customs duties or import taxes and may remain the customer’s responsibility where permitted by law.
Accurate Shipping Information
Customers are responsible for providing a complete and accurate:
- Full name
- Street address
- Apartment or unit number
- City
- State or region
- Postal code
- Country
- Telephone number
- Email address
Please review your shipping information carefully before placing an order.
Home Select MY is not responsible for delivery delays, failed delivery, or loss caused by incorrect, incomplete, outdated, or inaccessible delivery information provided by the customer.
Address Changes
Contact us immediately at homeselectmy@gmail.com if you need to correct your shipping address.
We cannot guarantee that an address can be changed after an order has entered processing, fulfillment, or shipment.
Once a parcel has shipped, we may be unable to redirect it. Any carrier redirection, return, or reshipment charges may be the customer’s responsibility when the original address was supplied incorrectly.
Address changes are not confirmed until you receive written confirmation from us.
Undeliverable, Refused, or Unclaimed Packages
A package may be returned to the sender because of:
- An incorrect or incomplete address
- Failed delivery attempts
- Failure to collect the package
- Refusal of delivery
- Failure to pay applicable customs or import charges
- Local delivery restrictions
If a package is returned for a reason not caused by Home Select MY, the customer may be responsible for:
- Original shipping costs
- Return-to-sender fees
- Customs charges
- Reshipment costs
Any refund will be considered only after the returned package has been received and inspected.
Original shipping charges and carrier fees may be deducted from the refund where permitted by applicable law.
We will contact the customer before charging any additional reshipment fee.
Delayed Orders
International shipping and customs processing may occasionally cause delays.
An order is not considered lost merely because tracking has temporarily stopped updating or because the estimated delivery date has passed.
Please contact us if:
- Tracking has not updated for an unusually long period; or
- The order has not arrived within 10 business days after the latest estimated delivery date.
We may ask the customer to allow the carrier additional time to complete delivery while an investigation is opened.
Where required, we may contact the carrier, supplier, warehouse, or fulfillment partner to investigate the shipment.
Lost Packages
A package is considered lost only after the relevant carrier or fulfillment partner confirms the loss, or after the carrier’s reasonable investigation period has ended without delivery.
If an order is confirmed lost in transit, we may offer an appropriate solution, such as:
- A replacement shipment
- A refund
- Store credit, with the customer’s agreement
- Another reasonable resolution
The available solution may depend on product availability, the carrier’s investigation, and applicable law.
Packages Marked as Delivered
If tracking shows that a package was delivered but you cannot locate it, please:
- Confirm that the delivery address is correct.
- Check your mailbox, entrance, reception area, garage, and other safe locations.
- Ask household members, neighbors, building management, or reception staff.
- Wait up to 48 hours, as some carriers mark packages delivered shortly before physical delivery.
- Contact the local carrier for delivery confirmation.
Then contact us at homeselectmy@gmail.com with your order number.
We will reasonably assist with the investigation. A carrier status showing “delivered” does not automatically guarantee a refund or replacement, especially where the parcel was delivered to the address provided at checkout.
Claims involving suspected theft after confirmed delivery may require a carrier claim, written statement, or police report where reasonably appropriate.
Nothing in this section limits rights provided by applicable law.
Damaged Packages
If your package arrives visibly damaged, please take clear photographs before opening it.
Contact us within 7 calendar days of delivery and provide:
- Your order number
- Photos or videos of the damaged product
- Photos of the outer packaging
- Photos of the inner packaging
- A clear photo of the shipping label
Please keep the product and all packaging until the claim has been reviewed.
Do not return the item without receiving instructions from us.
After reviewing the evidence, we may provide a replacement, refund, partial refund, replacement component, or another appropriate solution.
Incorrect Items
If you receive an incorrect product, color, model, quantity, or variation, contact us within 7 calendar days of delivery.
Please include your order number and clear photos of:
- The product received
- The product packaging
- The shipping label
Do not use or dispose of the item before we review your claim.
Order Cancellations
Contact us as soon as possible if you need to cancel an order.
We cannot guarantee cancellation after processing or fulfillment has begun.
An order that has already shipped cannot normally be canceled. It must follow the applicable return procedure after delivery.
If Home Select MY cancels an order after payment has been received, the refund will be issued to the original payment method.
Shipping Restrictions
We reserve the right to restrict or refuse delivery to:
- Locations that carriers do not service
- Addresses associated with suspected fraud
- Freight-forwarding locations with elevated delivery risk
- P.O. boxes where the selected carrier does not support delivery
- Countries or regions subject to legal, carrier, or import restrictions
If we cannot fulfill an order because of a shipping restriction, we will contact the customer and provide an appropriate solution.
Contact Us
For questions about shipping or an existing order, contact:
Home Select MY
Email: homeselectmy@gmail.com
Website: homeselectmy.com
Please include your order number when contacting us about an existing purchase.