Terma perkhidmatan

Welcome to Home Select MY.

The terms “we,” “us,” and “our” refer to Home Select MY. We operate this website and online store, including all related information, content, features, tools, products, and services offered through the store.

Our online store is powered by Shopify, which provides the ecommerce platform that allows us to offer and sell our products to you.

By visiting, browsing, interacting with, or purchasing from our website, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, and Refund and Return Policy.

Please read these Terms carefully before using our website. If you do not agree with these Terms, you should not access or use our website or purchase our products.

SECTION 1 — ELIGIBILITY AND ACCOUNT INFORMATION

By using our website, you confirm that you are at least the age of majority in your state, province, or country of residence, or that you have permission from a parent or legal guardian.

You agree to provide current, complete, and accurate information when placing an order or creating an account, including your name, email address, billing information, shipping address, and payment information.

You are responsible for maintaining the confidentiality of your account credentials and for all activity conducted through your account.

You must not transfer, sell, assign, or allow another person to use your account without authorization.

SECTION 2 — PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to display product descriptions, measurements, specifications, colors, images, and other information accurately.

However, the appearance of a product may vary slightly because of:

• Screen or device settings
• Lighting conditions
• Photography
• Manufacturing variations
• Product updates
• Differences between production batches

Minor differences that do not materially affect the product’s normal use are not necessarily considered defects.

We reserve the right to:

• Update product descriptions or specifications
• Limit the quantity of products available
• Discontinue products
• Restrict sales to particular people, locations, or jurisdictions
• Refuse orders that appear to be intended for unauthorized resale

All product offers are subject to availability.

SECTION 3 — ORDERS

Submitting an order constitutes an offer to purchase from Home Select MY.

An order is not considered accepted until payment has been successfully processed and we have confirmed the order.

We reserve the right to accept, refuse, limit, or cancel an order for reasonable circumstances, including:

• Product unavailability
• Incorrect product or pricing information
• Payment problems
• Suspected fraud
• Incorrect shipping information
• Unusually large order quantities
• Delivery restrictions
• Violation of these Terms

If we cancel an order after payment has been received, we will issue the appropriate refund to the original payment method.

Please review your order carefully before submitting it. We cannot guarantee that changes or cancellation requests can be completed after processing or fulfillment has started.

Purchases are subject to our Refund and Return Policy.

SECTION 4 — PRICES, PAYMENTS, AND BILLING

Product prices may change without prior notice. The price charged will be the price displayed when the order is placed, subject to the correction of obvious pricing or calculation errors.

Any applicable sales taxes and shipping charges will be clearly calculated and displayed at checkout before payment is completed.

For orders shipped to the United States, applicable customs duties and import taxes are included in the total amount shown at checkout. Customers should not be required to pay additional customs duties or import taxes upon delivery.

If a carrier or customs authority requests an unexpected customs, duty, or import tax payment, please contact us at homeselectmy@gmail.com before making the payment so that we can review the charge.

You agree to provide valid and accurate billing and payment information and confirm that you are authorized to use the selected payment method.

We reserve the right to correct obvious pricing, calculation, or billing errors. If an error affects an order after payment has been received, we will contact you and offer the option to proceed at the corrected price or cancel the order for a full refund to the original payment method.

SECTION 5 — SHIPPING AND DELIVERY

Delivery times shown on our website or during checkout are estimates and are not guaranteed.

Delivery may be affected by circumstances beyond our reasonable control, including:

• Carrier delays
• Customs processing
• Severe weather
• Public holidays
• Transportation disruptions
• Incorrect delivery information
• Remote delivery locations
• High-volume shopping periods

We may use third-party suppliers, warehouses, logistics providers, and fulfillment partners to process and deliver orders.

Products may be shipped from different locations, and items within the same order may arrive in separate packages.

Customers are responsible for providing a complete and accurate delivery address.

We are not responsible for delays or failed delivery caused by an incorrect, incomplete, or inaccessible address supplied by the customer.

If an order is lost, damaged, or significantly delayed during transit, contact us at homeselectmy@gmail.com. We will review the matter and provide an appropriate solution in accordance with our Shipping Policy, Refund and Return Policy, and applicable law.

SECTION 6 — RETURNS, REFUNDS, AND EXCHANGES

Returns and refunds are handled according to our Refund and Return Policy.

Eligible return requests must generally be submitted within 30 calendar days after delivery.

Unless the product was damaged, defective, incorrect, or otherwise covered by applicable consumer law, the customer is responsible for return shipping costs.

Returned products must be unused, complete, and in their original condition and packaging unless otherwise stated in our Refund and Return Policy.

We do not offer direct exchanges. Customers who require a different product, color, model, or size should return the eligible original item and place a new order.

Items returned without prior approval may not be accepted.

SECTION 7 — DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order promptly after delivery.

If you receive an item that is damaged, defective, incomplete, or different from what you ordered, contact us at homeselectmy@gmail.com within 7 calendar days of delivery.

Your message should include:

• Your order number
• A description of the problem
• Clear photos or videos of the item
• Photos of the packaging
• A photo of the shipping label, when relevant

After reviewing the information, we may provide an appropriate solution, including:

• Replacement
• Refund
• Partial refund
• Replacement component
• Other reasonable resolution

Do not discard the product or packaging until we have reviewed your claim.

SECTION 8 — ORDER CHANGES AND CANCELLATIONS

Contact us as soon as possible if you need to change or cancel an order.

We cannot guarantee that a change or cancellation can be completed after an order has entered processing, fulfillment, or shipping.

Orders that have already shipped cannot normally be canceled and must follow our return procedure.

If an address change is requested after shipment, additional carrier or redirection fees may apply.

SECTION 9 — ACCURACY OF WEBSITE INFORMATION

Information on our website is provided for general informational and shopping purposes.

Although we make reasonable efforts to keep information accurate and current, our website may occasionally contain:

• Typographical errors
• Pricing errors
• Incorrect product information
• Availability errors
• Shipping estimate errors
• Outdated information

We reserve the right to correct errors, update information, or cancel affected orders without prior notice.

SECTION 10 — INTELLECTUAL PROPERTY

Unless otherwise stated, the website and its content are owned by, licensed to, or lawfully used by Home Select MY.

This includes:

• Brand names
• Logos
• Text
• Product descriptions
• Graphics
• Website layouts
• Photographs
• Videos
• Designs
• Downloads
• Marketing materials

You may use the website only for personal and non-commercial shopping purposes.

You must not reproduce, copy, republish, modify, distribute, sell, scrape, download, or commercially exploit website content without prior written permission.

Shopify and other third-party names, trademarks, and logos remain the property of their respective owners.

SECTION 11 — THIRD-PARTY SERVICES AND LINKS

Our website may include links, applications, payment services, tools, or content provided by third parties.

We do not control and are not responsible for the availability, security, accuracy, terms, privacy practices, products, or services of third-party websites or providers.

Your use of third-party services is subject to the relevant provider’s own terms and policies.

You should review third-party terms and privacy policies before providing personal information or completing a transaction.

SECTION 12 — RELATIONSHIP WITH SHOPIFY

Home Select MY is powered by Shopify.

However, purchases made through our store are transactions directly between you and Home Select MY.

Shopify is not the seller of our products and is not responsible for product fulfillment, product quality, returns, refunds, injuries, losses, or disputes arising from purchases made from Home Select MY.

Nothing in this section limits rights that cannot legally be excluded.

SECTION 13 — CUSTOMER REVIEWS AND FEEDBACK

If you submit a review, photograph, video, suggestion, comment, or other content to us, you confirm that:

• You own or have permission to submit the content
• The content is accurate and not misleading
• The content does not violate another person’s rights
• The content does not contain unlawful or harmful material
• Any incentive received for the review has been disclosed

You grant Home Select MY a non-exclusive, worldwide, royalty-free right to use, reproduce, edit, publish, display, and share submitted content for operating, improving, and promoting the business.

We may remove content that is unlawful, misleading, abusive, offensive, fraudulent, irrelevant, or in violation of these Terms.

SECTION 14 — PROHIBITED USES

You must not use the website or its content:

• For unlawful or fraudulent purposes
• To violate applicable laws or regulations
• To infringe intellectual property rights
• To transmit malware, viruses, or harmful code
• To collect personal information without authorization
• To send spam or unauthorized advertising
• To impersonate another person
• To interfere with website security
• To bypass access restrictions
• To conduct unauthorized scraping or automated extraction
• To submit false or misleading information
• To engage in abusive, threatening, or harmful conduct

We may restrict or terminate access when we reasonably believe these Terms have been violated.

SECTION 15 — PRIVACY

Our collection, use, disclosure, retention, and protection of personal information are explained in our Privacy Policy.

Because the store is hosted through Shopify and uses third-party providers, personal information may be processed by Shopify, payment processors, logistics providers, analytics services, marketing providers, and other service providers required to operate the store.

Please review our Privacy Policy before using the website or placing an order.

SECTION 16 — DISCLAIMER OF WARRANTIES

To the fullest extent permitted by applicable law, the website, its content, and its services are provided on an “as available” basis.

We do not guarantee that:

• The website will always be uninterrupted
• The website will always be error-free
• Every product will always be available
• Delivery estimates will always be achieved
• Website information will always be completely current
• The website will be free from all security risks

Nothing in these Terms excludes warranties, remedies, or consumer rights that cannot legally be excluded.

SECTION 17 — LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Home Select MY and its service providers will not be liable for indirect, incidental, special, punitive, or consequential losses arising from the use of the website or products.

This may include loss of profits, loss of revenue, loss of data, loss of opportunity, or replacement costs.

Where liability cannot legally be excluded, our liability will be limited only to the extent permitted by applicable law.

Nothing in these Terms excludes or limits liability where exclusion or limitation is prohibited by law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by law, you agree to indemnify and hold harmless Home Select MY and its service providers from third-party claims, losses, expenses, or liabilities arising from:

• Your violation of these Terms
• Your unlawful use of the website
• Your infringement of another party’s rights
• False or misleading information supplied by you
• Fraudulent or unauthorized activity conducted through your account

This section does not apply where the claim was caused by our own unlawful conduct or negligence to the extent liability cannot legally be excluded.

SECTION 19 — TERMINATION

We may suspend or terminate access to the website if you violate these Terms, misuse the website, engage in fraudulent conduct, or create a security or legal risk.

Termination does not affect rights or obligations that arose before termination.

Provisions that are intended to continue after termination will remain effective, including intellectual property, liability, indemnification, privacy, and governing law provisions.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be enforced to the greatest extent permitted by law.

The remaining provisions will continue in full force and effect.

SECTION 21 — WAIVER AND ENTIRE AGREEMENT

If we do not immediately enforce a right or provision, this does not mean that we waive that right.

These Terms, together with the policies referenced in them, constitute the agreement governing your use of the website and purchase of products.

SECTION 22 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations in connection with a sale, restructuring, transfer, or reorganization of the business, subject to applicable law.

SECTION 23 — GOVERNING LAW

These Terms of Service are governed by the laws of Malaysia.

Nothing in these Terms limits any mandatory consumer rights that may apply under the laws of the customer’s country, state, or place of residence.

Any dispute should first be raised with us in good faith by contacting homeselectmy@gmail.com so that the parties may attempt to resolve the matter informally.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to:

• Our business practices
• Our products or services
• Our website
• Applicable laws
• Shopify or third-party services

The current version will be published on this page with the updated date.

Continued use of the website after an update means that the revised Terms apply to future use and purchases, subject to applicable law.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service should be sent to:

Business name: Home Select MY
Website: homeselectmy.com
Email: homeselectmy@gmail.com